| Customer Choice FAQ
Who can take part in Natural Gas Choice?
Most Pennsylvania natural gas customers can take part now. However,
choice is not available to customers if there are no NGSs currently licensed to
supply natural gas to customers on a given utility system. Such is the
case for customers of Peoples TWP. The law does not require smaller
natural gas distribution companies ("NGDCs") to offer Natural Gas Choice.
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If I choose to purchase my natural gas from an NGS, who
will I call if I have problems with distribution?
You should continue to call Peoples TWP, not your NGS. Peoples TWP owns
and maintains the distribution pipelines that deliver your gas.
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Will I receive one bill or two?
In most cases, you should be able to receive one monthly bill from Peoples TWP. However, an NGS may want to bill you separately. This is an
important question you should ask the NGS when you shop.
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Do I have to do anything if I want to keep buying my
natural gas from Peoples TWP?
No.
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I am on a special payment plan with Peoples TWP. Can I
take part in this plan through my new NGS?
Each NGS is different. Before switching, call the NGS you are considering and
ask about the programs they have to meet your payment needs.
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If I choose a new NGS, can I change my mind and choose
another NGS to replace the first one?
Yes. However, you should carefully check the terms of the agreement, especially
for any penalty clauses. Also, you should contact Peoples TWP to find out
when your NGS will begin providing service.
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