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Can I pay my bill by phone?
T. W. Phillips now offers free automated phone payments via direct check any time of the day or night
at 1-866-251-0530. This sevice is free.
You will need the Account number and Service ID number from the top left corner
of your bill along with your bank routing and account numbers.
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Can I pay my bill online?
T. W. Phillips now offers online payments. Access the link to the payment
center from the home page, from the Customer Service home page, or from the Customer
Service payment issues page. This service is free. You will need
the Account Number and Service ID number from the top left corner of your bill along
with your bank routing and account numbers.
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What do I do if I get a shut off notice?
Shut off notices can be sent when bills are not paid or an actual meter reading
(or customer reading) has not taken place in at least 6 months. If you receive
a shut off notice, it's important that you call us as soon as possible
toll-free at 1-800-222-5101. We will work with you, through guidelines
established by the Pennsylvania PUC, to help avoid the shut off of your
service.
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What's the difference between an actual and
an estimated read?
T. W. Phillips schedules an actual reading every other month. We estimate your
gas usage on months we do not read your meter. An actual reading is when a T.
W. Phillips employee views and records the amount of gas used in a billing
period. An estimated reading occurs when we "estimate" the amount of gas used
in a billing period. Estimated readings are based on the typical amount of gas
used by your home, adjusted for current temperature conditions.
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What's the difference between customer
readings and estimated readings?
Customer readings are readings provided by customers who read their own gas
meter and send us the reading by phone, Internet or post card. Estimated
readings are an estimate of how much gas a property used in the billing period.
Estimated readings are based on the typical amount of gas used by your home,
adjusted for current temperature conditions.
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How are customer meter readings worked
into my bill?
Customer readings are time sensitive. Depending on the when it is received, a
customer reading can either be used in place of a regularly estimated reading
or to provide a more accurate estimated reading.
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If a customer takes the reading and provides it to T. W. Phillips within a
certain time window, the customer reading will be used for billing.
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If the customer reading is received too early, we enter it and estimate the
remaining days in the billing period. On your bill, this will appear as an
estimated reading.
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If the customer reading is received after the estimated reading has been
calculated, you will receive an estimated bill.
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What's the difference between state tax and sales
tax?
State taxes are taxes that are included in the natural gas rate. These taxes
are paid by all customers. Sales taxes are paid in addition to the natural gas
rate, and are paid by all commercial customers and residential customers who
purchase gas for use other than their own (for example, landlords who include
the price of natural gas in the tenant's rent).
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Why is my "budget payment" higher
than the "current charges" in the summer months?
Budget payments are based on average monthly usage instead of actual monthly
usage. The budget will be higher than actual usage in the summer, but lower
than actual usage in the winter.
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How are budget amounts calculated?
T. W. Phillips uses historical gas consumption information for your home to
calculate monthly gas usage (in Mcf’s). We add up all of your home’s gas usage
for the past 12 months and then divide it by 12 to come up with the average
monthly usage. We then multiply the average monthly usage by our current rates
and add in the Customer Charge for the monthly budget amount.
The budget payment amount may change during the year if there are changes in the
company’s gas rate, temperature, changes in your home’s gas usage or other
factors.
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How do I become a budget customer?
To qualify for the budget, your account balance must be current. You can set up
budget billing for your account through our automated phone system by calling
1-888-(GAS-SEEK), 24 hours a day 7 days a week. Or you can call a customer
service representative at 1-800-222-5101 Monday through Friday, 8:00 a.m. -
5:00 p.m. You can also e-mail your request (click here).
If you have a past due balance and would like to establish payment arrangements,
please call our Customer Service Office toll-free at 1-800-222-5101.
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My bill seems incorrect how do I know that it's
accurate?
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Check the current meter reading.
Click Here
for instructions on how to read your meter.
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If it's an estimated reading, is it close to what your meter actually reads?
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Has the way you use natural gas changed?
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Finally, check the math. Although rare, there could be an error in the
calculation of charges.
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If you find any discrepancy, please call us at 1-800-222-5101.
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Where can I pay my bill?
T. W. Phillips offers many local payment centers in and around the communities
it serves.
Click Here
for a list of local payment centers.
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