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Skip Navigation LinksHome : Customer Service : Summary Of Services
Summary Of Services

 

Programs that can help lower your heating bills:

  • Energy Help Fund - a T. W. Phillips Gas and Oil Co. program to help low income residential customers obtain a discounted monthly budget plan.
  • Dollar Energy Fund - this Hardship Fund may be able to provide a grant to assist residential customers who may need to have service restored or to prevent a termination.  Customers must meet all application guidelines.  When you donate to Dollar Energy Fund to help others, T. W. Phillips Gas and Oil Co. matches your donation dollar for dollar!!  Donate as little as one dollar a month to help your neighbors stay warm this winter. Dollar Energy Fund is usually open October through March but dates change annually.
  • LIHEAP - a federally funded plan that provides Energy Assistance and CRISIS (energy emergencies) grants to individuals or households who qualify.  Opening and closing dates are generally announced each September. 
  • Weatherization (LIURP) - a T. W. Phillips Gas and Oil Co. program to help those who qualify to reduce gas usage and gas bills.  A weatherization audit is completed to determine where your home may be losing heat or what improvements can be made.  Qualified homes may receive the installation of weatherization measures.
  • Customer Assistance and Referral Evaluation Services (CARES) - our T. W. Phillips Gas and Oil Co. CARES representative works with and provides referrals for customers who have difficulty paying their gas bill but who also face other serious financial and/or other temporary hardships.

Other T. W. Phillips Gas and Oil Co. programs that may be of interest include: 

  • GasCheck - never write checks again!  This is a free service that automatically withdraws funds from your bank account to pay T. W. Phillips by electronic funds transfer.

  • On-Line Bill Payment - visit our Payment Center. - this service is free. You will need the Account Number and Service ID number from the top left corner of your bill along with your bank routing and account numbers.

  • Automated Phone Payments by direct check - dial 1-866-251-0530 to pay using the automated voice response system - (no fee applies).  Make a payment when it is convenient for you at any time of the day or night.  You will need the Account number and Service ID number from the top left corner of your bill along with your bank routing and account numbers.

  • Gift Certificates  - give the gift of warmth by giving a gift certificate to a friend or relative who is struggling to keep warm.
  • Senior Citizen Appreciation Program - If you are at least 62 years old and permanently retired or permanently disabled, you may qualify to avoid late charges until after you receive your Social Security or Pension check, to extend the due date if you're in the hospital for five days or more, or to have a third party notified if you have any past due balances.
  • Budget Payment Program - spread out the payments for your gas service evenly over 12 months.  The budget payment amount is based on the cost of gas, weather conditions, and your actual gas usage.
  • Automated Call Center Program - dial 1-888-GAS-SEEK (1-888-427-7335) to choose an option either to make an account inquiry (current balance, date of last bill, date of last payment, estimated budget amount), to input your meter reading, or to enroll in our meter read program - it's quick and easy!
  • Third Party Notification for Residential Customers -  T. W. Phillips offers a Third Party Notification Service to Residential customers to contact a "third party" person (anyone you choose) if your gas service is under threat of termination.  If T. W. Phillips ever has to notify you of possible termination, we will also contact the third party who can take action for you to keep your gas service on if you cannot respond to the termination notice.  The third party is not responsible for paying your bill.

Browse through the other pages of this website, or call the Service Representatives at T. W. Phillips Gas and Oil Co. at 800-222-5101 to ask for additional information on any of the plans listed above.