Budget Payment Plan - A program for residential service customers to level out gas payments over the year.

Commodity Charge - The charge for basic gas supply service which is solid either by volume (CCF of MCF) or heating value (dekatherms).

Credit Reporting - All accounts are reported to national credit bureaus. Your good payment history is an asset and gives you a reference when applying for a loan or credit card.

Customer Charge - Helps us recover some of our costs of providing you with safe and dependable gas service. These costs include maintaining your gas meter, meter reading, billing and record keeping. We bill the customer charge each month whether you use any gas or not.

Delivery Charge - The charges for the delivery of natural gas from the natural gas distribution company’s system to your home or business.

Due Date - The date your bill must be paid by. If you pay your bill in person at an authorized bank, your payment must reach our office by the Due Date. If you pay by mail, your payment must be postmarked by the Due Date.

Employee Identification - Every T. W. Phillips employee who visits your home or place of business carries an official identification card.

Gas Cost Adjustment - The amount billed or credited each month to account for differences between projected and actual gas supply costs of the natural gas distribution company.

Late Charge - A charge added to your bill if you do not pay by the Due Date. The charge is 1.25% per month for residential customers and 1.5% per month for all other customer classifications.

MCF - An abbreviation for 1,000 cubic feet, a standard measure of gas volume.

Meter Readings

• Actual Reading - A reading our meter reader gets directly from your meter.

• Customer Reading - A reading you get directly from your meter. You then call in your reading through our automated system or by calling our Customer Service Office during normal office hours. For more information, please contact our Customer Service Office.

• Estimated Reading - On months we do not read your meter, we estimate your gas usage based on your past gas usage and weather conditions. If you wish to read your meter instead of receiving an estimated bill, contact our Customer Service Office.

Natural Gas Distribution Company (NGDC) - The owner of the gas lines and equipment necessary to deliver natural gas to the customer

Natural Gas Supplier (NGS) - An entity that sells natural gas to customers that is delivered through the distribution lines of a natural gas distribution company.

Payment - You can pay by mail or in person at any authorized payment agency.

Surcharge - A charge or credit for changes in state taxes. The surcharge recovers some of the Pennsylvania taxes we pay that are not included in our base rates.